Privacy Policy

1. What Information we collect or retain

We may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, physical address and AA membership number.
• Vehicle Information: Including but not limited to make, model, year, registration number, VIN, WOF and registration.
• Payment Details: Payment method, billing information. We do not store credit card details.
• Sales and Service Records: Details of work performed, discounts received, customer feedback, and warranties.
• Communications: Phone conversation recordings, emails and text message records.
• Digital Information: If you use our website or landing pages, we may collect your IP address, device/browser type, and site usage data via cookies or analytics tools.

2. How we use your Information

We collect and use your information to:

• Provide automotive repair, maintenance, and related services.
• Communicate with you about appointments, estimates, and updates.
• Send service reminders, promotions, and relevant information (you can opt out at any time).
• Maintain business records and comply with legal obligations.
• Improve our services and customer experience.

3. How we collect Information

We collect personal information:

• Directly from you (e.g. when booking a service, calling us, or filling out a form).
• Automatically through your interactions with our website (including cookies).
• From third parties, with your consent or where permitted by law (e.g. insurance companies or vehicle history providers).

4. Disclosure of your Information

We may either disclose or confirm your personal or vehicle information to:

• NZ Automobile Association and NZ Transport Agency
• Third-party service providers (e.g. payment processors, IT service providers, marketing platforms, insurance or mechanical warranty providers).
• Regulatory authorities or government agencies, when required by law.
• Business partners for specific services with your consent.
• In the event of a sale or restructure, your information may be transferred to the new business owner.
• We will never sell your personal information.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure storage systems (digital and physical)
• Access controls and staff confidentiality
• Regular system updates and monitoring

6. Your Rights under the Privacy Act 2020

You have the right to:

• Request access to your personal information.
• Ask for correction of your information if it is inaccurate or incomplete.
• Withdraw your consent for marketing communications at any time.

To exercise your rights, please contact us using the details below.

7. Website, Cookies & Analytics

Our website or landing pages may use cookies and tracking tools to improve performance and user experience. You can manage cookies through your browser settings. Analytics data may be used to understand visitor behaviour but does not identify individuals.

8. Retention and Accuracy of your Information

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g. tax and accounting obligations).

9. Changes to this Privacy Policy

We may update this policy from time to time. Continued use of our services indicates your acceptance of the updated policy.

10. Contact Us

If you have questions about this policy, would like to request access to your data, or make a complaint, please contact:

If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner at:
https://www.privacy.org.nz